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Order/Return Policy ✨

ORDER/RETURN POLICY

Summary: if you aren’t 100% happy with any item of clothing, simply exchange it! NO REFUNDS accepted! STORE CREDIT ONLY! 

Time Frame: items must be received back to our store no later than 8 days from the date you received your order. Be sure to plan days for transit time.

The Catch: items must be unworn, unwashed, and in their original condition; this includes make-up stains from trying clothes on.

The Exceptions: Items in the "Sale" section, anything discounted, shoes, jewelry, scarves, belts, socks, hair accessories, swimwear and undergarments are final and cannot be exchanged.

Defective Items: If you believe you received a defective item you must notify us by email through your account within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions. 

Cancellations: In-store credit only. No exceptions. 

Refund Type: In-store credit only. Please allow 10 business days to credit your Twisted Chandelier account from the date we receive your return.

Overview: Returns sent in that do not meet the above criteria are subject to $8.95 shipping + $10 handling fee to be returned to you. 

Tracking numbers are recommended when shipping back your returns; we are not responsible for any packages lost or damaged in transit. 

 

EXCHANGES

We can’t guarantee an item will be in stock by the time we receive your return. As a result, we recommend you purchase whatever else you like right away.