Return Policy

RETURN POLICY

Summary: if you aren’t 100% happy with any item of clothing or shoes, simply return it!

Time Frame: items must be received back to our store no later than 21 days from the date you placed your order. Be sure to plan 5-10 days for transit time.

The Catch: items must be unworn, unwashed, and in their original condition; this includes make-up stains from trying clothes on. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

The Exceptions: Items in the "Sale" section, anything discounted 30% or more, jewelry, scarves, belts, socks, hair accessories, swimwear and undergarments are final and cannot be returned. Shoes returned using the shoebox as a shipping container are not permitted.  

Defective Items: If you believe you received a defective item you must notify us by email through your account within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions. 

Refund Type: In-store credit only. Please allow 10 business days to credit your Twisted Chandelier account from the date we receive your return.

Overview: Returns sent in that do not meet the above criteria are subject to $8.95 shipping + $10 handling fee to be returned to you. 

Tracking numbers are recommended when shipping back your returns; we are not responsible for any packages lost or damaged in transit. 

 

EXCHANGES

We can’t guarantee an item will be in stock by the time we receive your return. As a result, we recommend you purchase whatever else you like right away.