Standard Delivery: All domestic, non-express orders are by USPS, your regular postman. Packages will most likely be left in your mailbox.
Express & International Delivery: All express and international orders are handled by USPS. Free shipping is not available on any international orders. All express and international orders are subject to a $10 handling fee in addition to the cost of shipping.
Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.
Express Shipping: Express orders must be submitted before 9am CST Tues-Fri to ensure same-day processing. Express orders placed over the weekend or Monday will ship Tuesday. Saturday, Sunday, and Holiday deliveries are not available. Closed Holidays. Delivery time is contingent on the shipping service you selected.
Standard Shipping: orders placed prior to 9am CST Mon-Fri are typically processed and shipped within 48 hours*. Orders placed over the weekend or Monday are shipped on Tuesday. Closed Holidays. Orders typically take 3-7 business days in transit to arrive. *Orders placed Nov-Dec or during storewide sales can often times experience slower processing times due to higher volumes of orders; as a result, you should safely plan at least two-four business days for processing, in addition to the standard shipping time, if you are planning to recieve your order by a certain time.
Policy: orders marked as “Picked Up” by our 3rd party shipping carrier serve as our release of liability. We are not responsible for lost, stolen, or incorrectly addressed packages.
Military Addresses: Please note, if you selected our Flat Rate shipping and your address is an APO or any other military address, tracking information does not exist once it leaves the United States. These APO orders can often times take months to arrive, so please keep in mind that you are ordering at your own risk. We are not responsible for problems or fees that may arise with your country's customs.
Missing Package Marked as “Delivered”:
- Check your mailbox
- Look for a notice of attempted delivery
- See if someone else accepted the delivery
- Wait until the end of the next day to see if it turns up
- Ask your postman where he placed it
- Consider whether or not the package may have been stolen
“Undeliverable as Addressed” Packages: orders marked by the shipping carrier as “undeliverable as addressed” and returned to us are subject to a second shipping fee.
Shipping Carrier Contact Information
USPS Phone: 1-800-222-1811
FedEx Phone: 1-800-463-3339
If you have any additional questions regarding your order please sign in to your Twisted Chandelier account and email us there.